Contact and support
Calling or messaging us on Zalo during business hours is fastest. Outside those hours, email us — we reply on the morning of the next working day.
support@cyanpro.app
Best for anything that needs a paper trail: invoices, contracts, detailed bug reports.
Send an emailBusiness hours
- Mon – Fri: 08:00 – 17:30
- Sat: 08:00 – 12:00
- Sunday and public holidays: closed
Vietnam time (GMT+7)
Including these details up front gets you an answer faster
- The email address on your account.
- Which product you are running, and its version.
- Your licence key (CYAN-XXXX-…) if you have one.
- A screenshot of the error message, if there is one.
Common questions
Can I keep my licence when I move to a new computer?
Yes. Go to User area → Devices, release the old machine, then sign in on the new one. How many machines you can run at once depends on your plan.
Do I lose the remaining days if I renew early?
No. The new period is added to whatever is left, so renewing early is never a loss.
What happens to my data when the trial ends?
Nothing. Expiry only locks the features; the data inside your copy of the software is untouched.
I never received the verification email.
Check your spam folder first. If nothing arrives within 10 minutes, sign in and press resend, or message us on Zalo.